gogogo Platform Privacy Notice

This page describes what we collect when you use gogogo and how we keep that data protected. We collect personal information to operate our platform, process transactions, verify your identity, and comply with legal requirements. Our privacy practices are transparent—we do not sell your data to third parties, and we encrypt all sensitive information.

When you create a gogogo account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place a prediction on Liga 1, Piala AFF, or any other market, we collect data about you. This data includes your name, email, phone number, payment details, and gameplay history. We use this data only to deliver our service, settle transactions, and meet regulatory obligations.

Our servers may sit outside your jurisdiction, but we apply the same data protection standards regardless of server location. You have rights over your data—you can request a copy, ask us to correct errors, or request deletion subject to legal retention requirements. This notice explains those rights and how to exercise them.

What Data We Collect on gogogo

Account registration and identity data

When you register a gogogo account, we collect your full name, email address, phone number, and date of birth. We use this information to create your account, send you service notifications, and verify your identity. We require accurate information—providing false details violates our terms and may result in account closure.

Before your first withdrawal from gogogo, we conduct Know Your Customer (KYC) verification. We collect a copy of your government-issued photo ID (passport, driving license, or national ID) and proof of address (utility bill, bank statement, or government letter). We store these documents securely and use them only for identity verification and regulatory compliance.

Payment and transaction data

We collect information about every deposit and withdrawal you make on gogogo. This includes the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the amount, the date and time, and the transaction status. We do not store your full payment card or bank account numbers—payment processors handle that data separately under their own security standards.

We also collect data about your account balance, bonus credits, and transaction history. This data is stored in your gogogo account dashboard so you can review it anytime. We retain transaction records for at least seven years to comply with anti-money-laundering regulations.

Gameplay and prediction data

We collect data about every prediction you place on gogogo—which market you chose, your stake amount, the odds you accepted, the outcome, and your winnings or losses. We use this data to settle your predictions, calculate your balance, and detect fraud or suspicious patterns. Your full prediction history is available in your gogogo account anytime.

We also collect technical data about how you use gogogo—which games you play, how long you play, which features you use, and when you log in. We use this data to improve our platform, identify technical issues, and personalize your experience. We do not use this data to profile you or make automated decisions about your account.

How We Use and Protect Your Data

Our data use practices on gogogo

We use your data for the following purposes: to operate gogogo and deliver our service; to process deposits and withdrawals; to verify your identity and comply with KYC requirements; to detect and prevent fraud, money laundering, and other illegal activity; to settle your predictions and calculate your balance; to send you service notifications and support communications; and to improve our platform based on usage patterns.

We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers. We share your data only with payment processors, fraud-detection services, and legal authorities when required by law.

Third-party processors and data sharing

We use third-party service providers to process payments, detect fraud, and deliver our service. These providers include payment gateways (for DANA, e-wallet, mobile banking, local payment, and bank transfers), fraud-detection services, and cloud hosting providers. We require all third-party providers to maintain the same data protection standards we do. We do not allow them to use your data for their own purposes.

We may disclose your data to legal authorities if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so. We may also disclose data if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Your rights regarding gogogo data

You have the right to request a copy of all data we hold about you on gogogo. You have the right to correct inaccurate data. You have the right to request deletion of your data, subject to legal retention requirements (we must retain transaction records for seven years for regulatory compliance). You have the right to restrict how we use your data. You have the right to object to automated decision-making about your account.

To exercise any of these rights, contact our support team with your request. We will respond within thirty days. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.

Data retention and account closure

We retain your personal data for as long as your gogogo account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations. After seven years, we delete your data unless we are required by law to retain it longer. Transaction records are retained for the full seven-year period regardless of account status.

If you request account deletion before the seven-year retention period ends, we will anonymize your personal data (remove your name, email, and phone number) but retain transaction records in anonymized form for regulatory compliance. You can request account closure anytime through your gogogo account settings or by contacting our support team.