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DANA deposit and withdrawal

DANA is a leading Indonesian e-wallet widely used for online payments and peer-to-peer transfers. We at gogogo support DANA for both deposits and withdrawals. To deposit via DANA, open your gogogo account, navigate to the deposit section, and select DANA as your payment method. You will be prompted to log into your DANA app or account to authorize the transfer. Once authorized, the funds are credited to your gogogo account within subject to verification. DANA deposits typically support amounts ranging from a few thousand rupiah to several million per transaction, depending on your daily transfer limits in the DANA app. Withdrawal requests via DANA follow a similar flow — select withdrawal, choose DANA, and enter the amount. Funds are returned to your registered DANA wallet and typically arrive within subject to verification. Our platform logs all transactions transparently in your account history, and you can view deposit and withdrawal confirmations on demand.

OVO and GoPay usage

OVO and GoPay are digital wallets with large user bases across Indonesia. We at gogogo accept both methods for deposits and withdrawals. For OVO deposits, select OVO from the payment menu, authorize the transfer from your OVO app, and funds arrive within subject to verification. GoPay follows the same process — choose GoPay, authenticate via your GoPay app, and the transfer completes in subject to verification. Both wallets require you to have a registered and verified account before transacting. If your account is new or has not yet undergone full KYC verification, you may face temporary limits on transfer amounts. Once KYC is complete, you gain access to higher transaction limits. Withdrawals to OVO or GoPay are processed similarly — select your wallet, confirm the amount, and funds return to your wallet within the stated processing window. Keep your registered phone number and email address up to date in gogogo settings to ensure withdrawal confirmations reach you promptly.

BCA, Mandiri, BRI, BNI virtual account

Major Indonesian banks offer virtual account (VA) services that allow you to receive transfers to a unique account number tied to your gogogo account. When you select bank transfer as your deposit method, we provide a VA number for BCA, Mandiri, BRI, or BNI — whichever you prefer. Transfer the deposit amount to this VA using your own bank app or ATM. The payment processor confirms the transfer, and funds are credited to your gogogo account within 12–24 hours, depending on bank processing times. Withdrawals via bank transfer are returned to the same bank account you used for deposits — you cannot change the withdrawal destination. To withdraw, request the amount in your account, provide the bank account details if prompted, and our team initiates the transfer within 24 hours. Processing times vary by bank and may take an additional 1–3 business days for the funds to appear in your bank account. Keep your bank details current in account settings to avoid withdrawal delays.

Fees, limits and verification

We at gogogo do not charge deposit or withdrawal fees — all costs are covered by our platform. However, your bank or e-wallet provider may charge fees for transfers, which are deducted by them and not by us. Deposit and withdrawal limits depend on your account status and payment method. New accounts may have lower initial limits until KYC verification is complete. After you upload identity documents and proof of address, our team reviews them within 24 hours and your limits increase. Typical deposit minimums range from a few thousand rupiah, and daily maximums typically range from a few million to tens of millions, depending on your wallet or bank. Our support team can advise you on specific limits for your account. Withdrawal requests are processed within the stated windows, but verification may extend the timeline if we need additional documentation to confirm your identity or source of funds. Standard security practice.

Resolving a stalled transaction

If your deposit does not appear in your gogogo account within the expected timeframe, first check that your e-wallet or bank confirms the transaction as successful. If your wallet or bank shows the transfer was completed, the delay may be on the payment processor's side. Log into your gogogo account, navigate to transaction history, and verify the deposit status. If the status shows "pending," wait up to 24 hours — processing times can extend during high-volume periods or system maintenance. If more than 24 hours have passed and the status remains pending or shows failed, contact our support team. Provide your transaction ID, payment method, amount, and timestamp. Our team will investigate with the payment processor and either credit the missing funds or issue a refund to your original payment method. For withdrawals, if funds are under review or delayed beyond the stated window, support can check your withdrawal ticket and provide a status update. In some cases, additional verification (such as a recent bank statement or additional ID photo) may be needed to process the withdrawal — our team will request this via email or in-app notification.